Effective date: June 2026 · Last updated: June 2026
Knoll Mind, LLC (referred to as "the Practice," "we," "us," or "our") respects your privacy and is committed to protecting your personal and protected health information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through knollmind.com, knollmind.netlify.app, and any direct communication you have with the Practice.
We collect information you voluntarily provide when you reach out, including your name, email address, state of residence, and any information you share in a message. We may also collect basic site analytics, such as page views and general location, to understand how the site is used. We do not sell, rent, or trade your information to anyone.
The information you provide is used solely to respond to your inquiry, schedule consultations, and facilitate the therapeutic relationship if you become a client. Once you become a client, your protected health information is handled according to HIPAA, the federal Health Insurance Portability and Accountability Act, and applicable state laws.
If you schedule through Grow Therapy or Rula, your information is also subject to the privacy policies of those platforms. Each platform manages credentialing, billing, and the secure storage of session information. Please review their respective policies for the details of how they handle your data.
All sessions are conducted via HIPAA-compliant video platforms. Session content is confidential and protected by state and federal law, with the limited exceptions required by mandatory reporting laws, court orders, and risk of harm to self or others. The full informed consent document, which you will receive before your first session, describes these exceptions in detail.
Email is not a fully secure form of communication. While we take care to protect your information, please do not share sensitive clinical information by email. For clinical communication, the secure portals of Grow Therapy and Rula are preferred.
You have the right to know what information we hold about you, to request corrections, and to ask that your information be deleted in accordance with applicable law. You also have rights under HIPAA regarding your protected health information once you become a client. To exercise any of these rights, email laviwilson@knollmind.com.
Knoll Mind provides services to adults aged 18 and older. We do not knowingly collect information from anyone under 18 through this website.
This website is not a crisis service. If you are experiencing a mental health emergency, call or text 988 for the Suicide & Crisis Lifeline, or dial 911. Submissions through this site are not monitored in real time.
This Privacy Policy may be updated periodically to reflect changes in practice or applicable law. The effective date at the top of this page will be revised when changes are made.
Questions about this Privacy Policy can be sent to Dr. Shanika Lavi Wilson at laviwilson@knollmind.com.